FAQ or FAQs (Frequently Asked Questions) is a collection of frequently questions which relevant to some topics. FAQs also provide users corresponding answers and users often refer to questions such as FAQs. In fact, FAQs is a collection of questions and answers.

1.      Introduce NCS-FAQ

     FAQ definition:

     FAQ or FAQs (Frequently Asked Questions) is a collection of frequently questions which relevant to some topics. FAQs also provide users corresponding answers and users often refer to questions such as FAQs. In fact, FAQs is a collection of questions and answers.

     NCS-FAQ system definition:

     NCS-FAQ is a system which manages frequently asked questions and personal questions. This system includes the following modules:

     For this service deployment model, there are only one database and one virtual folder on Internet Information Server- Web server. We can configure services for many companies and individuals using NCS-FAQ system on one application easily and conveniently.

2.      Why do we use NCS-FAQ?

 The following features of NCS-FAQ system provide efficiency for costumers when applying:

• The most convenient storage of sharing information, users can search questions and answers quickly and exactly

• Saving consulting fee and time in searching.

• Overcoming these limits of communication while serving customers far-away.

• Serving many people in the same time and reducing personnel fee of service.

• Automatic divide questions to responsible person to answer.

• Each question can be given to discuss in group or the relevant person can comment for this question before being answered.

• Questions and answers are managed in long-term, according to timestamp (Question- question…Answer- answer…Question- answer).

• FAQs can be created from frequently questions of person or users in Front-end system.

• System reports to each FAQ and personal question fully and particularly.

• NCS-FAQ is built based on Web-Base (ASP.net 3.5). It is friendly and easy for users because the interface supports multiple languages.

• It can configure translation for many companies and individuals using NCS-FAQ system on 1 application.

• High security and safe for huge systems when it integrates with NCS-FAQ system. NCS-FAQ decentralize and separates functions to users….

• There are many backup modes to ensure the system can operate when technical problems occur, or it is possible to quickly recover if an accident occurs to make the whole system shut down.

• Backup mode is modern and encoding to ensure business information safe and secure.

3.      Functions:

1. Manage FAQ communit

   

2. Manage personal questions and answers

   

3. Automatic divide person who answer questions

   

4. Manage reports, reviews using FAQs.

   

5. Manage users

   

6. Other support functions

   

4.     System requirement

1. Hardware requirement:

• Web server, database server (1 for sharing or 2 separated servers)

• User’s computers which connect LAN / WAN with web server.

2. Software requirement and services:

• Web server: Set up Windows Server 2008, IIS 7.

• Database server: SQL Server 2005 above.

• User’s computer: Set up Internet Explorer 6.0 above/ Mozilla Firefox 2.0 above.